Frequently Asked Questions
Common questions about the image background removal tool
📊 Usage Questions
Q: What if I run out of free credits?
A: Purchase credit packages or subscribe to a monthly plan. One-time credits start at $1 for 10 credits.
Q: Do free credits expire?
A: The 2 free credits you receive upon signup are one-time only and do not expire. For more credits, purchase packages or subscribe.
Q: Why is processing speed sometimes slow?
A: Processing speed depends on server load. Subscribers get priority processing for faster results.
💳 Payment Questions
Q: How do I upgrade to paid version?
A: Go to the Pricing page to purchase credits or subscribe. We accept PayPal and major credit cards.
Q: Is payment secure?
A: Payment is powered by PayPal. All payment information is encrypted. We never store your payment details.
Q: Can I get a refund?
A: Unused credits can be refunded within 30 days of purchase. Contact support@imagetoolss.com to request a refund.
Q: Can I get an invoice?
A: Yes, invoices are automatically sent to your email after payment.
🔧 Technical Questions
Q: What image formats are supported?
A: We support JPG, JPEG, PNG, and WEBP formats. Images must be under 10MB.
Q: Are processed images saved?
A: No. All images are processed in memory and immediately deleted after processing. Your privacy is protected.
Q: Why is there a watermark on my processed image?
A: Free users and guests have watermarks on their results. After signing in, watermarks are automatically removed. Subscribers enjoy a completely watermark-free experience.
Q: What if image processing fails?
A: If processing fails, it may be due to unsupported image format or server busy. Please try again later or contact customer support.
👤 Account Questions
Q: How do I sign in?
A: Click the 'Sign in with Google' button on the homepage to sign in quickly. No registration required.
Q: Why use Google sign-in?
A: Google sign-in is simple and secure. No need to remember passwords or worry about account security.
Q: How do I sign out?
A: Go to your profile page and click the 'Sign out' button.
Q: How do I view my usage history?
A: After signing in, go to your profile to view today's usage and operation history.
📧 Contact Support
Q: How do I contact customer support?
A: Send an email to support@imagetoolss.com and we'll reply within 24 hours.
Q: How do I submit feature suggestions or feedback?
A: We welcome your feedback via email. Help us improve!
Still have questions?
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